Thank you for shopping with Vulcan Motor Supply. We are committed to providing quality automotive parts, accessories, and customer satisfaction. Please read our Returns & Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

Customers may request a return, replacement, or refund under the following conditions:

• Product received is damaged or defective
• Incorrect item was delivered
• Product contains manufacturing defects
• Item is missing essential parts or accessories

To qualify for a return or refund, the product must:

• Be unused and in original condition
• Include original packaging, manuals, and accessories
• Be accompanied by proof of purchase or invoice
• Be reported within the eligible return period

2. Return Request Timeframe

Customers must request a return or refund within 7 days of receiving the product.

Requests submitted after the eligible period may not qualify for approval.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Used or installed automotive parts
• Products damaged due to improper installation or misuse
• Custom-made or special-order products
• Electrical components that have been opened or used
• Products without original packaging or accessories
• Clearance or final sale items

4. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be processed through the original payment method
• Processing may take 7–14 business days depending on banks or payment providers

Refund timing may vary based on financial institutions and payment gateways.

5. Replacement Policy

If a product is confirmed to be defective, damaged, or incorrect, we may offer:

• Replacement with the same product
• Exchange for another available product of equal value
• Store credit where applicable

Replacement requests are subject to product availability.

6. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to:

• Wrong product delivery
• Damaged product received
• Verified manufacturing defect

Customers may be responsible for return shipping charges in other situations.

7. Vehicle Compatibility Responsibility

Customers are responsible for ensuring that the selected product is compatible with their vehicle before placing an order.

Returns or refunds may not be accepted for incorrect compatibility selections made by the customer.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

• Order number
• Product photos or videos
• Description of the issue

Our support team will review the request and assist with the return or replacement process.

9. Order Cancellation

Orders may only be canceled before shipment or processing begins.

Once an order has been shipped or dispatched, cancellation requests may not be accepted.

10. Warranty Disclaimer

Some products may include manufacturer warranty coverage. Warranty terms vary depending on the manufacturer or product category.

Warranty does not cover:

• Physical or accidental damage
• Improper installation or handling
• Electrical damage or power fluctuations
• Unauthorized modifications or repairs
• Normal wear and tear

11. Contact Information

For any questions regarding returns, refunds, or replacements, please contact us:

Vulcan Motor Supply
Website: https://vulcanmotorsupply.com/
Email: info@vulcanmotorsupply.com
Phone: +91 XXXXXXXXXX